FAQ’s
What should I expect when I arrive for the first time?
We’ll ask you to fill in our medical questionnaire and waiver. Please arrive at least 5 (10 if you need to use our changing rooms) minutes before the sessions to make sure you’re ready to start the class on time. Please check out our club rules too.
What do I bring to my first session?
For your first class you should bring a tight-fitting t-shirt or rash guard, and some leggings/shorts - if its a Gi class we’ll provide one free of charge for your trial class! We also recommend you bring a water bottle and sliders/flip flops to wear off the mat.
I’m a complete beginner, what will my first class be like?
We will start with a short warm-up, followed by some technique and drills. Towards the end of the class, we will do some live training; we’ll show you what this means! You can opt to watch this part of the session, but most people find this the funnest part!
What does Fundamentals and All Levels mean?
Fundamentals cover core concepts and principles that underpin BJJ, including basic escapes, positions and submissions. All levels is open to higher levels as well as beginners, but is still open to newbies.
Do I have to wear/buy a Gi?
You must wear a Gi for all Gi specific classes. These can be purchased from us or online.
What if I don’t have a Gi?
We rent Gi’s out for £5 a session.
How do I get a membership?
You will need to purchase one through our bookings app which you can download here. You will be able to manage your membership and class bookings through this app.
I’m a student. How do I get a student membership?
Show us your student card at reception and we’ll share the discount code.
What is included in my membership?
We provide all gradings and new belts at no extra charge.
Full use of changing facilities with showers.
No cancellation fees.
Do I have to book in?
Yes via our bookings app. If you don’t book for a session you will not be allowed admittance until you have booked via the app. Our terms and conditions outline the use of this app. This is important for our insurance and ensures we can grade our students accurately. Accurate bookings allow for the safety and quality of teaching of all.
You are able to book a class up to 2 weeks in advance via the app.
Please make sure you cancel your booking if you cannot attend class.
What if I want to freeze my membership?
Please contact us directly via email. There’s a 20% charge of the monthly fee while your membership is frozen. This is to ensure you keep your spot with us and we can keep our classes running at the lowest price possible.
For kids: This is to ensure you keep your spot with us as we have a waitlist for under 16’s, and so we can keep our classes running at the lowest price possible.
We require 2 weeks notice before your direct debit date in order to freeze your membership.
What happens to my membership if I get injured?
We can freeze your account and you are welcome to come watch classes during your recovery.
For kids: Do I have to stick to my training days?
Teaching quality and safety are our primary concern, so we must ensure we maintain a limit to our class sizes. Keeping consistent training days ensures no child misses a session because the class is fully booked.
We have a growing waitlist of students wanting to train and we want to get as many people grappling as possible without compromising on the quality we deliver! Jiu Jitsu is a sport rooted in community and we believe the more the merrier.
For kids: Can I change my training days?
Please use this link to request different training days. Accepted requests depend on class size and waitlist numbers.
For kids: Why are some Little Ones (4-6’s) classes slightly shorter?
In order to fit as many after school classes in our timetable, on Tuesdays and Thursdays the Little Ones class is 5 minutes shorter.
For Kids: How do you track their progress?
Attendance (which is why booking in and showing up for class is so important).
Their attitude to training and their training partners - respect and kindness
Their willingness to learn, take part and improve
Skills they exhibit in class
We have two grading days a year - one in summer and one in winter - it doesn’t mean you definitely get graded but many do.
Our grading days are unlike other martial arts, as in its NOT a test day its more a here are the results day - we know before the grading days who will get the belt. We monitor them as they train and improve in class.
Extra info: Booking via MAAT app
Why do we use an app booking system?
We have an app-based booking system in place to make class management easier and meet insurance requirements. The app is simple to use!
For Kids + Teens memberships:
If the member is under 16, they can use your account on their phone - they can sign into the app using your login details.
When signing up your child, use their name and DOB so we can identify them in the system.
If you are an adult member, you can create a profile for your child within your account - no need to create separate accounts.
Do I have to use the app to book?
All members must book via the app before attending a session. Walk-ins without a booking will only be allowed if space permits and must book in via the app on arrival. Attendance is one of our requirements for belt promotion. We need an accurate record of attendance so you and/or your child can be promoted appropriately.
What happens if a class is full?
You can join the waitlist in the app. If someone cancels, you’ll be notified and can take their place.
What if I need to cancel a booking?
If you can’t make a class: Please cancel your booking in the app as soon as possible. This will allow your place to be filled by someone who is on the wait list.
We understand young children can be unpredictable and so we allow cancellations up until the class begins. However, we don’t want anyone to lose out on the chance to train if there is a spot, so we appreciate you cancelling with as much notice as possible.
What if I try to cancel via the app and the app malfunctions/I do not have access?
Our new MAAT app is specifically designed to make bookings and cancellations as easy as possible. In the unlikely event there is a problem, please get in touch via email, phone or in person to let us know you have to cancel.
Should I enable notifications from the app?
Yes, we recommend allowing app notifications to receive important training updates
I need help setting things up — can I get assistance?
Absolutely! You’re welcome to stop by reception — Will or Shanti will be happy to help you set it up.
Waiting Area Policy: for kids and parents
Parents are welcome to stay in our common area during a child’s first trial class. For children aged 4–6, we understand if parents need to stay close for the first couple of lessons, please speak to a member of staff if this applies to you.
After that, parents and students must not wait in the common area during classes. As our gym continues to grow, space is limited, and keeping the area clear helps reduce distractions and noise for our students. It is a safety issue for parents and siblings to distract the kids - which is inevitable, and noise in the reception impedes the instructors capacity to retain the kids attention and for instruction to be clearly heard.
We understand some children with specialised learning needs may require a parent’s presence - please speak with us if this applies to your child. We appreciate everyone’s understanding and compassion regarding these exceptions.
Thank you for helping us maintain a positive, focused environment as we continue to grow. We’re so proud of our community and grateful for your ongoing support.